Appointments

In order to facilitate access to our medical services we now offer different types of appointments: pre-bookable appointments which can be booked in advance, or on the day appointments’ that can only be booked on the same day. Appointments are of 10 minutes each and can be booked either in person at reception or over the phone.

Patients have the right to see a doctor of their choice, within availability. If you would like to see a particular doctor, please let the receptionist know at the time of booking.

Urgent appointments

Emergencies will always be dealt with, either by our clinicians or if this is not possible by referring the patient to the local walk-in centre based at the North Middlesex Hospital.

Telephone consultations

We now also offer telephone consultations; if you are unable to see a doctor on the same day or if you feel that your ‘problem’ does not require a ‘face-to-face’ consultation but could successfully be dealt with over the phone, please let the receptionist know and you will be given a time when a doctor will ring you back. The receptionist might ask you details of your symptoms to facilitate the doctors.

Keeping and cancelling appointments

Please arrive promptly and remember to cancel your appointment as soon as possible if you can no longer keep it: this will enable other patients to benefit from it.

Interpreting Services

The reception team can book telephone interpreting for a range of languages. An interpreter can also be pre-booked for a specific consultation if required. Please let reception know in advance if you require this service.

Chaperoning

For intimate examinations or procedures the health professionals may use a chaperone. If you would like to be accompanied by a chaperone please tell the doctor who will arrange for a fully trained member of staff to attend.

Home Visits

Any requests for home visits should be made by ringing the surgery before 10.00am.

Please give the patient’s name, address and telephone number.

You will also be asked to state the nature of the problem as this helps the doctors decide on the degree of urgency and to plan their visits.

Please note: home visits are reserved for the elderly and the housebound and those deemed by the doctor to be too ill to attend the surgery. Each home visit takes 5 times as long as a surgery consultation, therefore home visits will be at the discretion of the doctors.  Home visits will only take place if the patient lives within the Practice boundary.